What Our Customers Say
Our customers are at the heart of everything we do. We continuously listen, learn, and evolve to provide the highest levels of service. But don’t just take our word for it, hear directly from our customers and drivers about their experience with JCT600 VLS.
+79 NPS
Score
We use NPS to measure customer loyalty and gauge how likely our customers and
their drivers are to recommend
our services.
90% CSAT
Score
CSAT measures satisfaction either with a specific touchpoint or with a customer’s and/or driver’s overall service
experience with us.
9 CES
Score
Though less commonly used, this metric is equally important. It measures how easy it is for our customers and their drivers to interact with us and resolve their requirements.
Quotes from our Customers
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“JCT600 VLS has been a trusted partner from day one, consistently adapting to our fleet requirements and delivering strong results. Their support has been integral to our transition towards a greener fleet.”
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“What really set them apart was their people and their commitment to the entire process – expert consultation has been given throughout, from the initial sales conversation right through to the seamless implementation and launch of our scheme.”
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“Having worked with JCT600 VLS for more than 17 years, we had complete confidence in the team’s ability and experience to deliver this our fleet provision for us.”
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“Their team took time to understand our operational requirements in detail, challenged our initial specifications, and helped design a vehicle solution that met both functional and commercial objectives.”
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“Having worked with JCT600 VLS for more than five years, we’ve built a strong relationship. The main reason we’ve continued the partnership is their people.”
Quotes from our Drivers
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“I was able to get great advice from the team whenever I rang them up. Friendly, welcoming and often followed up to check I fully understood everything.”
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“It was easy to book, I gave my preferred dates, and I was able to get in on one those dates.”
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“It was very straightforward and I like the fact that I will be kept informed of progress.”
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“The engagement from my account manager in particular was really impressive, he answered any of my questions swiftly and made sure I was comfortable with the whole process.”
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“The service was excellent. Emails were responded to promptly, and the advisors demonstrated a great level of knowledge.”